Pipeline recently had an opportunity to talk with the leadership of Carma, a company on a mission to change the game when it comes to accelerating telecom innovation. Carma has taken all the rich, traditional business and operational support systems (B/OSS) technology infrastructure and baked it in and throughout an enterprise platform that everyone is already using: Microsoft. And, Carma goes well beyond the droves of companies that are clamoring to partner with Microsoft for simple CRM integration. Carma is providing actual, integrated telecom and operational functionality across the entire suite of Microsoft products. Think sales workflows, rules and business process all in an email within Outlook. Think CAD floorplans in CRM. It’s cool stuff.
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