Global Training Specialist

Written By Stewart Wolfe

Join Our Innovative Training Team!

Carma is an all-in-one software platform developed specifically for the network and digital infrastructure industry. With Carma, all flavors of data center or fiber network companies can ditch their outdated systems and consolidate their efforts in one place. Our customers use CARMA to make their businesses stronger, faster, and smarter. Headquartered in downtown Denver, Colorado just steps from Union Station and Coors Field, the fast-growing Carma team of developers, project managers, strategists and technicians is as dynamic as the Mile High City itself. Carma is a Microsoft Gold Partner, ISV Cloud Embed Partner, and Dynamics 365 Telecom Accelerator Member serving a global customer base.

Position Summary / What you’ll be doing:

As a Global Training Specialist, you'll join our Training team within our operations division where you will play a crucial role in delivering training to customers of the CARMA application, ensuring that our customers understand our product and can use it effectively.

You'll get to know the CARMA platform, the people who use it, and their needs as they incorporate it into their jobs and careers. You'll build upon your knowledge of the telecommunications industry and the unique roles that support data centers and information infrastructure.

Most of all, you'll flex your skills as a presenter, facilitator, and teacher to engage and educate a global audience. In a collaborative team setting, you'll work closely with internal teams including customer support, software development, and project management and bridge the gap to our customers, end-users. You'll have clear direction and supportive and trusting leadership in a fast-moving environment that encourages you to exercise your superior analytical and interpersonal skills to deliver real training with real results.

  • Job Type: Full time

  • Schedule: 40 hours/ week

  • Location: Denver, CO with ability to travel up to 50% of the time

  • Start date: Immediate

  • Compensation: $80-$100k, target 10% annual bonus, group health insurance, 401k, RTD Ecopass, onsite gym membership

Position Responsibilities / What you’re responsible for:

  • Travel to customer sites and deliver instructor-led training plans to adult learners in-person

  • Host live learning sessions online for customers learning remotely

  • Leverage learning technologies to support an engaging and effective learning experience including presentation tools, collaborative whiteboards, chat, polling, and virtual break-out rooms

  • Facilitate discussions adapting to audience needs and environments from small classrooms to large web-based meetings

  • Engage live audiences with exercises designed to foster higher-level thinking and content retention

  • Record video demonstrations and presentations for different purposes including teaching high-level concepts and explaining new product features

  • Train and certify other trainers and power-users to deliver training content, improve end-user adoption, and maximize CARMA's value in their workplace

  • Capture and report on user feedback to continuously improve training content

  • Manage a queue of learning content updates from users and internal stakeholders

  • Make edits and revisions to existing training content to ensure accuracy and clarity while responding to a rapidly changing technology landscape

  • Recommend and occasionally create learning exercises that achieve business results

  • Represent CARMA, its values and its products, in a professional and positive manner as company ambassador

Position Requirements / What we're looking for:

You'll need to have...

  • Bachelor's degree in English, Communication, Journalism, Education, or related field

  • 2-3 years' experience in telecommunications, software, or related field

  • 2-3 years' experience in a training or educational role

  • Proficiency in Microsoft Office Suite

  • Familiarity with CRM and project management software

  • Intermediate live and recorded media production experience

  • Advanced public speaking skills and experience with varied audiences and formats

  • Intermediate experience with applying active listening, facilitation, and classroom management principles 

Even better if you have...

  • Advanced degree in Business, English, Education or related field

  • 5 years' experience in telecommunications, software or related field

  • 5 years' experience in a training or communications role

  • Proficiency with CRM and project management software

  • Advanced live and recorded media production experience

  • Familiarity with Microsoft Dynamics 365

  • Familiarity with Autodesk's Architecture, Engineering, and Construction (ACC) suite of products & services

  • Advanced experience with applying active listening, facilitation, and classroom management principles

Why join Carma

  • Innovative Environment: Be part of a forward-thinking team that values creativity and collaboration

  • Growth Opportunities: Expand your skills and advance your career in a supportive and dynamic setting

  • Impactful Work: Contribute to projects that make a real difference for our clients and the industry

We want to hear from you! Send us your resume and a note. Apply today!

Stewart Wolfe