Technical Writer
Join Our Training Team!
Carma is an all-in-one software platform developed specifically for the network and digital infrastructure industry. With Carma, telecom companies can ditch their outdated systems and consolidate their efforts in one place. Our customers use Carma to make their businesses stronger, faster, and smarter. Headquartered in downtown Denver, just steps from Union Station and Coors Field, the fast-growing Carma team of developers, project managers, strategists, and technicians is as dynamic as the Mile High City itself. Carma is a Microsoft Gold Partner, ISV Cloud Embed Partner, and Dynamics 365 Telecom Accelerator Member and a member of Denver's Venture X community.
What you'll be doing
As a Technical Writer, you'll join the Training team within our Operations division where you will play a crucial role in creating and maintaining technical documentation for the Carma platform to ensure that our end users and system integrators have the resources they need to effectively use and deploy our product.
You'll get to know our Carma platform, the people who use it, and the technicians who deploy it into new businesses. You'll build upon your knowledge of the telecommunications industry and the unique roles that support data centers and information infrastructure. And you'll coordinate with project managers, assisting with customer onboarding and product releases.
Expect to leverage your technical writing skills, knowledge of software and coding, attention to detail, and ability to translate complex technical concepts into clear, concise, and user-friendly content. In a collaborative team setting, you'll work closely with internal teams, including software development, customer support, and project management; as well as system integrators rolling out Carma to new businesses; and end users. Most of all, you'll have clear direction and supportive leadership that trusts you to exercise your superior analytical, logical, and conceptual thinking skills and strong interpersonal and communication skills to deliver real content with real results.
Job Type: Full-time
Schedule: 40 hours / week
Location: Denver, CO - hybrid in-office 4x/week with occasional travel
Start date: Immediate
Compensation: $80-$90k, target 10% bonus, stock options, 401k w/ match, group health insurance, RTD Ecopass, onsite gym membership
What you're responsible for
Develop and maintain technical documentation, including user manuals, system guides, and API documentation
Lead individual and small group interviews with subject matter experts to gather information
Edit documentation for coherent style, tone, voice, and format
Write clear and meaningful technical content that resonates with software developers, system integrators, and end users
Organize technical content into a structured format to facilitate search and help with understanding and adoption
Develop and improve existing knowledge article templates
Write and revise technical documentation to improve engagement, retention, and understanding, including incorporation of visuals and rich media
Incorporate qualitative and quantitative feedback into documentation improvements
Manage article review, approval, and publishing timelines
Consult on strategy to deliver technical documentation to customers, including release notes, updates, and tips
What we're looking for
You'll need to have...
Bachelor's degree in English, Communications, Computer Science, or a related field.
5 years experience in telecommunications, software, or a related field
2-3 years experience in a technical writing role
2-3 years experience in a cross-functional organization role
Proficiency in Microsoft Office Suite
Advanced English language skills in writing for varied audiences and formats
Intermediate experience with technical writing for audience of software developers and/or system integrators
Intermediate experience with data analysis
Intermediate experience with corporate knowledge management
Even better if you have one or more of the following...
Advanced degree in English, Communications, Computer Science, or a related field
7-10 years experience in telecommunications, software, or a related field
5 years experience in a technical writing role
5 years experience in a cross-functional organization role
Proficiency with CRM and project management software
Familiarity with Microsoft Dynamics 365
Advanced experience with technical writing for audience of software developers involving system integration and implementation of code
Advanced experience with corporate knowledge management
Experience working in start-up environments
Carma, Inc. is an equal opportunity employer and prohibits discrimination based on race, gender, age, disability, and other protected categories.
This role operates in a professional office setting with regular use of computers and office equipment and minimal noise level.